Privacy Policy for The Jump

At, accessible from and all its subdomains, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in and all its subdomains. This policy is not applicable to any information collected offline or via channels other than this website.

This application collects some Personal Data from its Users.

This document can be printed for reference using the print command in the configuration options of any browser.

Title and Responsible for Data Processing: The Jump Live c/ Marqués de Urquijo, 47 28008 Madrid

Contact email of the Owner:

Types of Data collected: Among the types of Personal Data that this Application collects, whether directly or through third parties, are: name; surname(s); company name; email address; Trackers; Usage Data.

Complete information related to each category of Personal Data collected is provided in the sections of this privacy policy dedicated to that purpose or through specific explanatory texts displayed before the collection of such Data. Personal Data may be freely provided by the User or, in the case of Usage Data, will be collected automatically when using this Application. Unless otherwise indicated, all Data requested by this Application is mandatory, and failure to provide it may prevent this Application from providing its services. In cases where this Application specifically indicates that certain Data is not mandatory, Users are free not to communicate such Data without it affecting the availability or operation of the Service. Users who are uncertain about which Data is mandatory can contact the Owner. The use of Cookies – or other tracking tools – by this Application or by the owners of third-party services used by this Application aims to provide the Service requested by the User, in addition to any other purposes described in this document and in the Cookies Policy.

The User assumes responsibility for the Personal Data of third parties that are obtained, published, or shared through this Application.

Methods and place of processing the collected Data Processing Methods: The Owner will process the Data of the Users in a suitable manner and will adopt appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of the Data. The processing of Data will be carried out using computers and/or IT-enabled tools, following strict organizational procedures and modes strictly related to the mentioned purposes. Besides the Owner, in some cases, certain categories of authorized persons related to the operation of this Application (administration, sales, marketing, legal department, and system administration) or external contractors providing services to the Owner (such as external technical service providers, mail carriers, hosting companies, IT companies, communication agencies) may have access to the Data. They will be appointed by the Owner as Data Processors, if necessary. An updated list of these parties may be requested from the Owner at any time.

Place: The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located. Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. For more information about the place of processing of such transferred Data, users can consult the section containing details about the processing of Personal Data.

Retention period: Unless otherwise stated in this document, Personal Data will be processed and retained for the time required for the purpose for which they were collected, and may be stored for a longer period due to relevant legal obligations or based on the consent of the Users.

Purpose of Processing the collected Data: The User’s Data is collected to allow the Owner to provide its Service, fulfill its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as for the following purposes: Contacting the User, Tag Management, and Viewing content from external platforms.

This Application uses Trackers. For more information, Users can refer to the Cookie Policy.

Additional information for users. Legal basis for Processing: 

The Owner may process the User’s Personal Data if one of the following conditions is met:

When Users have given their consent for one or more specific purposes. Notice: Under various different legislations, the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without relying on consent or any other legal basis. However, this won’t apply when the processing of Personal Data is subject to European data protection regulations; When obtaining Data is necessary for the fulfillment of a contract with the User and/or any other pre-contractual obligation of the User; When processing is necessary for compliance with a legal obligation to which the User is subject; When processing is related to a task carried out in the public interest or in the exercise of official authority vested in the Owner; When processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party. In any case, the Owner is available to clarify the specific legal basis that applies to the processing and in particular, whether providing Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Further information on the retention period: Unless otherwise stated in this document, Personal Data will be processed and retained for the time required for the purpose for which they were collected and may be stored for a longer period due to relevant legal obligations or based on the consent of the Users.


Personal Data collected for the purposes of the Owner entering into a contract with the User shall be retained until such contract has been fully performed. Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner. The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obligated to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period has ended, the Personal Data should be deleted. Therefore, the rights of access, modification, rectification, and data portability cannot be exercised after that period has expired.

User Rights: Users may exercise certain rights regarding the processing of Data by the Owner.

In particular, Users have the right to do the following, to the extent permitted by law:

Withdraw their consent at any time: Users have the right to withdraw consent where they have previously given it for the processing of their Personal Data.

Object to the processing of their Data: Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. 

Access their Data: Users have the right to know if their Data will be processed by the Owner, to obtain disclosure regarding certain aspects of the processing, and to obtain a copy of the Data undergoing processing. 

Verify and seek rectification: Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected. 

Limit the processing of their Data: Users have the right to limit the processing of their Data. In this case, the Owner will only process their Data for the purpose of storing it. 

Erase or remove Personal Data: Users have the right to obtain the deletion of their Data from the Owner. 

Receive their Data and transfer it to another controller: Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. 

Lodge a complaint: Users have the right to bring a claim before their competent data protection authority. Users will also have the right to know the legal basis for data transfers abroad, including to any international organization governed by public international law or set up by two or more countries, like the UN, and to know the security measures taken by the Owner to safeguard their Data.

Details about the right to object to processing: When the processing of Personal Data is in the public interest, in the exercise of official authority vested in the Owner, or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a reason related to their particular situation to justify the objection.

Users should know, however, that if their Personal Data is processed for direct marketing purposes, they can object to that processing at any time without providing any justification and free of charge. When Users object to processing for direct marketing purposes, their Personal Data will no longer be processed for these purposes. To find out if the Owner is processing Personal Data for direct marketing purposes, Users should refer to the relevant sections of this document.

How to exercise these rights: Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month, providing Users with the information required by law. The Owner will communicate any rectification or deletion of Personal Data or restriction of processing to each recipient to whom the Personal Data has been disclosed, unless this proves impossible or involves disproportionate effort. Upon Users’ request, the Owner will inform them about those recipients.

Additional information about Data collection and processing. Legal Action: The User’s Personal Data may be used for legal defense by the Owner in court or in the stages leading to possible legal action arising from improper use of this Application or related Services. The User acknowledges that the Owner may be required to reveal Personal Data upon request of public authorities.

Additional information about User’s Personal Data: In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data.

System Log and Maintenance: For operational and maintenance purposes, this Application and any third-party service used may collect a system log; that is, files that record interaction with this Application and that may contain Personal Data, such as the User’s IP address.

Information not contained in this privacy policy: Additional information regarding the collection and processing of Personal Data can be requested from the Owner at any time. Contact information is provided at the beginning of this document.

Modification of this privacy policy: The Owner reserves the right to modify this privacy policy at any time, notifying Users through this page and, if possible, through this Application and/or, if technically and legally feasible, directly notifying Users if the Owner has the necessary contact information for this purpose. Users are strongly encouraged to check this page frequently, referring to the date of the last update indicated at the bottom of the page.

In the event that the changes affect the processing activities based on the User’s consent, the Owner will, if necessary, obtain the User’s new consent.

Last review: 9th of february 2024


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